Question

been billed from two ID accounts

  • 30 May 2020
  • 1 reply
  • 21 views

I lost a phone whilst travelling in September, reported it as lost to iD immediately afterwards and purchased a new Sim. However, I have now noticed that I am still being debited £7 a month from ID for the Sim I lost! 
 

because the lost Phone and Sim Card used an old account I don’t remember the login details for, I can’t cancel the payment from my iD app, I could only cancel my current payment, which I have no intention of doing! But I also can’t use the call centre to contact ID. So how do I make sure the payment for my lost phone is cancelled? 
 


1 reply

Userlevel 3
Badge +5

Hi @Liandan 

Sorry to hear this.

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

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Why iD Mobile?