Bereavement

I informed idMobile on 31 Mar 20 that my mother died on 30 Mar 20.  I provided a death certificate as requested.

I have had to remind idMobile several times of this because I keep getting demands for payment and threats of debt collectors.  I received yet another bill today for Jun 20 and was fobbed off by the chat line.  I do not know how to make this any clearer.  She is dead, she does not owe you any money, close the account.  Stop giving me excuses 10 weeks after you have been informed.  Get a grip and sort your admin out.