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Bereavement - change contract to PAYG

  • 3 August 2022
  • 2 replies
  • 177 views
T
Rank

Following a bereavement in the family, we would like to change a mobile contract to a PAYG sim so we can continue to keep the phone number.

 

Can someone please contact me about this ASAP.

 

Thanks

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Best answer by Rory 3 August 2022, 17:01

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2 replies

andewhite
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Userlevel 8
Badge +9

Sorry to hear your news about loss in your family.

I’d suggest starting this process by looking at the community article “Notifying us of a bereavement”.

Rory
Rank
Userlevel 5
Badge +6

Hi @traindriver42, terribly sorry to hear about this. Please accept my sincerest condolences, and I hope you’re doing well.

Unfortunately, we cant convert a Pay Monthly line to Pay As You Go outside of the first 30 days, and we’re also not able to keep an account active in the name of a deceased person.

However, if you contact our Facebook, Twitter or Live Chat teams and provide them with a copy of the death certificate, they’ll be able to provide you with a PAC which will allow you to transfer the number to a Pay As You Go SIM with another network.

 

Thank you,

Rory

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