Billed Despite never receiving product and cancelling

  • 12 April 2021
  • 1 reply
  • 22 views
BiggsLor14

I took a new mobile contract out through yourselves via Carphone warehouse. Long story short I never even received the product before carphone warehouse recalled the product back to them. I immediately rang CW and told them to cancel the contract they told me they would do so via an online chat and mobile conversation and it would take so many days for the warehouse to process… this was all around 25th March 2021. This morning I have woken up to the first payment of £1.42 coming out of my bank account. PLEASE can I get some justification I do not have the phone Carphone warehouse said they cancelled and now payments have started - I’m really unimpressed with the service 

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1 reply

Mohsin
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Userlevel 6
Badge +4

Hi @BiggsLor14 

We are sorry to hear this. We will send you a Private message now so we can look into this. To view the message sent, simply click on your profile icon on the top right and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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