I wonder if anyone else has experienced this issue.
My iD account My billing is setup for paperless billing. Online in my iD account it even states I’ll receive a email alert whenever a new bill is ready to view (see below) - but I’ve never received an email alert about my new bill being ready.
At one point, I used to get an SMS alert about my new bill, but these stopped several months ago.
Any suggestions welcome - many thanks.