Solved

Billing issues and speaking to a human

  • 16 February 2021
  • 5 replies
  • 174 views
whycaninotjustspeaktoahuman
Rank

hey, 

 

my DD is not longer being taken, my bank says all is cool…

I’m being charged 51p extra every month now, dunno why…

 

I have out of plan minutes, dunno why…


I’m outside of the UK at the moment and i do not use the phone other than to accept a pay pal security check SMS or a last pas security check SMS.

I need to sort out my my billing, pay the bill, then get the deets i need to transfer my number to another company.

 

This is all way to much hassle. 

icon

Best answer by Michelle 17 February 2021, 10:31

View original
This topic has been closed for comments

5 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @whycaninotjustspeaktoahuman 

 

Have you checked your Direct Debit details in your account? You can log in here.

You may be being charged for receiving the text message as you are outside if the UK. 

You can find out more about roaming charges via the below link:

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

There are several options to choose from when you decide to leave iD Mobile, please click here for further information.

 

Thanks

 

Michelle

iD Mobile 

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

My monthly bill is showing the wrong standing charge How do I get this fixed?

Kash
Rank
Userlevel 7
Badge +7

Hi @DawnAAdams,

What amount is showing and what should it be?

Have taken a look at the breakdown of your bill?

 

Thanks,

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Hi there The amount showing is £15.37 instead of £8

Kash
Rank
Userlevel 7
Badge +7

Hi @DawnAAdams,

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?