My daughter's phone is broken . It is on an Id mobile contract. It says she can't upgrade until June 2021. Can you email me with information about what I can do as obviously paying for a phone she can't use. It's not broken screen or anything like that the phone is just not working. Screen is going mad and you can't do anything on it.
Best answer by Will
Have you checked your iD Account to see if you’re eligible to upgrade yet?
Edit: Sorry, just seen on the first post that you advised you have. Unfortunately you’re unable to upgrade earlier than the date given there.
Are you able to advise the make and model of the handset please and let us know how long you’ve had it?