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Can't Cancel Contract

  • 2 December 2020
  • 1 reply
  • 42 views
Arty
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I had not set up a mobile app account for my ID and have now lost the sim for a contract I want to cancel. 

I’ve been trying to call or email but I can’t get in touch with anyone and it has been several weeks now. I’ve got a email from the no-reply email stating that I have overdue credit as I ended up just cancelling the direct debit out of frustration.

How do I cancel this contract?

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Best answer by Ryan 10 December 2020, 13:46

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1 reply

Ryan
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Userlevel 6
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Hi @Arty,

We are sorry to see that you have had issues with cancelling your plan. We will send you a PM now to help with this due to not being able to access the online account.

Ryan

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