Solved

can’t create online account

  • 21 January 2021
  • 1 reply
  • 86 views

Been trying for ages to create my online account, on the app it won’t let me complete the final step because apparently my password doesn’t meet the criteria (I have TWO of each criteria rather than one and have tried multiple different password and email combinations). On the website it won’t let me press submit on the final step.

 

this has been going on for weeks now and I can’t get through to anybody on live chat. I want to transfer my number and figured it’d be easier to do in the app since the customer service is appalling but clearly not! 

icon

Best answer by Michelle 25 January 2021, 15:34

View original

This topic has been closed for comments

1 reply

Userlevel 5
Badge +8

Hi @Maggiemc96 

 

We are sorry to hear about the issues you are facing.

Please could you provide a screenshot of the error message you are getting?

Please do not include any personnel information within your screenshot.

 

Michelle 

Why iD Mobile?