Question

can't get rid of old no in iCloud settings after transferring from EE to ID

  • 31 March 2020
  • 1 reply
  • 57 views
J
Rank

Bought a new iPhone XR from the internet and decided to transfer sim only contract from EE to ID.

I was given new sim and temp no. by ID and my old no. was portered over two days later. However, in my iCloud setting the temp no. is showing and i can't change it so when people ring using my number that was portered they either get a message saying ‘number not recognised’ or if they text they are receiving the message but with the wrong sender no.

Can anyone help please :-)

1 reply

Richard.C
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Userlevel 3
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Hi @john waudby 

 

Sorry to hear you are having difficulties with your number not appearing properly.

 

Take a look at a similar question asked by another Community member with the answer to your query here :slight_smile:

I recommend first trying to search for an answer to it here on the Community. Its a great resource full of answers to the most asked questions, try the search function at the top of the page where you'll be linked to
 

  • questions that have been asked with an answer
  • articles from iD Mobile that give help and advice
  • detailed FAQ's

Hope this helps

Richard C

Has my post answered your query? Then please mark it as answered so others can benefit.

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