I joined ID Mobile just under a month ago and since I've joined my phone has been constantly notifying me of a voicemail that doesn't seem to exist. I searched these forums and saw that a few others had this problem and it could be caused by transferring your number from your previous provider too quickly. These posters were told to contact ID Mobile directly or a moderator said they would DM them.
So naturally I rang up customer service and they told me to go into a Carphone Warehouse for advice. The guy there just disabled all notifications for voicemail and said it was now fixed. So basically the only thing to do was to have no notification at all, even if I had a legit voicemail. And that was where it was left.
Obviously this isn't good enough so I thought I'd try asking on here for some answers. If it helps, I have a Moto G5s Plus and I transferred my original phone number within the first day of acitvating my sim. I've tried clearing the voicemail cache and turning voicemail on and off in the iD app.
I'm also getting terrible coverage in every room in my house but my brother(also with iD) has great signal? Don't know if the two issues are related but overall not having a smooth ride with this switch. Any suggestions are much appreciated!
Thanks for your time.
Best answer by Kevin
From the sounds of it this will be because someone had left a voicemail with you whilst your number ported, so you'll essentially have a ghost notification there. We'll be able to get this removed though for you and that would be the end of that issue. You would not need to do anything with the phones settings, so we're truly sorry you had been misadvised previously.
Could you either get in touch with our Live Chat Team (see here)
If you're emailing us, please include your community username, along with your name, address, mobile number, and date of birth.