Solved

Can't order a new SIM as card verification fails

  • 13 August 2018
  • 3 replies
  • 218 views
Rhona
Rank
Userlevel 1
I'm a new customer to iD and have completed the form online for a SIM only contract, but when I get to completing the direct debit it keeps saying my card verification has failed. I have used 3 different cards and all of them have failed! Very frustrating - can anyone help? I've checked all the detail and they're all correct and all cards are registered to my address.
icon

Best answer by Kash 14 August 2018, 15:10

Hi @Rhona,



We are sorry to hear about the issues that you are currently experiencing.



We would like to look a little further into this to try and get this resolved.



I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.





Kash
View original

3 replies

Raymond
Rank
Userlevel 3
Give them a ring be easyer to sort out
Kash
Rank
Userlevel 3
Badge +7
Hi @Rhona,

We are sorry to hear about the issues that you are currently experiencing.

We would like to look a little further into this to try and get this resolved.

I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.


Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
Rhona
Rank
Userlevel 1
Thanks I took the advice from the previous post & just called customer services - all sorted thanks.

Reply