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Can't order a new SIM as card verification fails

  • 13 August 2018
  • 3 replies
  • 218 views

Userlevel 1
I'm a new customer to iD and have completed the form online for a SIM only contract, but when I get to completing the direct debit it keeps saying my card verification has failed. I have used 3 different cards and all of them have failed! Very frustrating - can anyone help? I've checked all the detail and they're all correct and all cards are registered to my address.
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Best answer by Kash 14 August 2018, 15:10

Hi @Rhona,



We are sorry to hear about the issues that you are currently experiencing.



We would like to look a little further into this to try and get this resolved.



I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.





Kash
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3 replies

Userlevel 3
Give them a ring be easyer to sort out
Userlevel 3
Badge +7
Hi @Rhona,

We are sorry to hear about the issues that you are currently experiencing.

We would like to look a little further into this to try and get this resolved.

I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.


Kash
Userlevel 1
Thanks I took the advice from the previous post & just called customer services - all sorted thanks.

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