Question

can't send message on id-error code 0

  • 16 July 2022
  • 3 replies
  • 567 views

Hi,

I'm in the UK and trying to send a message to a Finnish mobile number, but keep getting e error 'can't send this message with id-error code 0'. 

I've got roaming set to on. 

Does anyone know how I can fix this?

Thanks


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3 replies

Userlevel 8
Badge +9

You need International ON in your iD My Account online, and also set your bill cap greater than zero.

Call and texts to Finland are charged at international rates and are not included in your plan’s allowances.

 

Hi, Thanks for your reply. I've already set my international calls to ON and I've up'd my bill cap, but I'm still getting the same error message?

Userlevel 8
Badge +9

Is the number considered to be a premium rate number in Finland?

Otherwise, get in-touch with iD customer service using online chat at https://idmobile.co.uk/live-chat and ask them to check your iD account.

The agents work until 6pm at weekends.

Good luck.

Why iD Mobile?