Question

cancel a sim contract order asap!

  • 27 November 2021
  • 5 replies
  • 71 views
A
Rank
Userlevel 1

I brought a sim last night on a 12 month contract, unfortunately I accidentally put it in the wrong details! Please help me asap!!!!!

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5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Afzal,

 

Have you received any confirmation for this order yet? 

 

Generally speaking, if inconsistent details are entered, the order itself will fail you see.

 

Will

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A
Rank
Userlevel 1

No, it has been ordered, confirmed and just a couple hours ago dispatched. 

Siân
Rank
Userlevel 3
Badge +1

Oh thats fab, if there is anything else we can do @Afzal please let us know.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

No, it seems I was not clear, I ordered a sim on contract a couple days ago, I'm new to ID mobile, I signed up and ordered the sim, but only after I ordered it I had realised I set up the wrong details, I need to cancel the contract and end it off, please help me :(

Siân
Rank
Userlevel 3
Badge +1

Ah OK, my apologies @Afzal 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.
 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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