Question

Cancel a Sim without access to the Mobile Phone

  • 22 January 2021
  • 1 reply
  • 25 views
Mandy V
Rank

Hi, I need to cancel a Sim only contract but I no longer have access to the phone and can therefore not set up an account (as it asks for an SMS code which is sent to the phone which I cannot pick up!).

Frustratingly the monthly charge is just £6 but it seems to be taking up an enormous amount of time for something that should be quite a simple task. 

Please advise how i can sort out this problem. 

 

thanks 

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Mandy V,

We’re sorry to hear about that. Have you tried contacting our Live Chat Team here? They can help with cancellations if you do not have access to the phone or online account.

Please let us know how you get on.

Ryan

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