Question

cancel an upgrade order

  • 3 May 2021
  • 1 reply
  • 3 views
T
Rank

Hi, how can I cancel an upgrade order? I cannot seem to find a link and the livebot doesn’t answer either. Thanks!

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Tjbiazon 

OurLive Chat | iD Mobile Network Team here is the best place to request a cancellation. I have tested the Live Chat app and can confirm after seeing the chat BOT I was able to get through to an advisor. Once you entered your name, mobile number, and reason for the chat, you will be transferred to the iD chatbot, at this point just type in the word ‘Agent’ or ‘Human’ and you will get put through to an advisor who can assist you. We’re also contactable via Facebook and Twitter if you use those platforms. If you have trouble using those services then please let us know here and we’ll offer further support.

-Mohsin

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