So I have moved abroad and now want to cancel my contract. Unfortunately I have forgotten my login details and something on my account must have been entered wrong as I can't reset it or pass authentication.
They can't help by phone or web chat either and have recommended I go to a carphone warehouse with ID - BUT I'm abroad. How do I fix this? The bank account the direct debit comes from will close at the end of next month anyway so I could just leave it but there doesn't seem to be a good way to notify them.