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Cancel Disconnection Request

  • 18 February 2021
  • 5 replies
  • 212 views
R
Rank

Hi, I am having real trouble cancelling a disconnection request, as I would like to keep my plan. 

 

Regards Richard 

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Best answer by Michelle 20 February 2021, 15:29

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5 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Richpowell89 

We will send you a Private Message to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

Can someone please respond to me. I need to cancel my contract during cooling off period 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Georgeh 

 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle

iD Mobile

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

Hi Michelle

 

The link you sent hasn’t worked. please can you send a private message so we can get this sorted as this is taking too long now. 

 

thank you 

Michelle
Rank
Userlevel 5
Badge +8

HI @Georgeh 

 

Please try the below link:

https://www.idmobile.co.uk/live-chat

 

You will need to ask to speak with an agent when on the live chatbot, you will then be transferred to an advisor who can help with your request.

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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