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Cancel ID plan

  • 26 November 2020
  • 4 replies
  • 454 views
L
Rank

I want to cancel my ID mobile plan, I do not have an account to be able to do it on the app or online, I have tried the live chat but there is never anybody free to help.

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Best answer by Ryan 3 December 2020, 16:26

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4 replies

Ryan
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Userlevel 6
Badge +10

Hi @Lucy1234,

We are sorry to hear that, we will send you a PM now to help further with this.

Ryan

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K
Rank

I want to terminate my account.

 

S
Rank

Hi I want to terminate my sims too!!

Mohsin
Rank
Userlevel 6
Badge +4

Hi @shaysmum @khawas 

If you’re not moving to another network, and just want to end your iD Mobile plan, you can do this on the iD Mobile app or My Account online. Please note that if you choose to end your plan this way, you will be subject to a 30-day disconnection period which means you will continue to pay for your iD Mobile services for the next 30-days.

To cancel your plan without moving to another network, simply:

  • Log in to the iD Mobile App or My Account online
  • Click on the “My Account” link from the dashboard
  • On the ‘Manage my plan’ tile, select ‘Thinking of leaving’
  • Select ‘Switch or Cancel Now’
  • Click “End your iD Mobile plan” and follow the instructions

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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