Hi, I want to cancel my contract but cannot log into my iDmobile account. I have lost my SIM card and cannot remember my user name or password. So if I click on the forgot user name or password I’m sent an access number which I can’t access because I haven’t got my SIM card. I just want to talk to a human being and cancel this contract because I’m paying £7.98 every month for nothing.
Best answer by Mohsin
We are sorry to hear you are unable to cancel your sim contract through the ID app. So we can help you with this, we will send you a Private Message. To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.