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Cancel my contract

  • 26 February 2021
  • 1 reply
  • 128 views

Hi, I want to cancel my contract but cannot log into my iDmobile account. I have lost my SIM card and cannot remember my user name or password. So if I click on the forgot user name or password I’m sent an access number which I can’t access because I haven’t got my SIM card. I just want to talk to a human being and cancel this contract because I’m paying £7.98 every month for nothing.

 

much thanks

 

John

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Best answer by Mohsin 26 February 2021, 13:42

Hi @flaxxman 

We are sorry to hear you are unable to cancel your sim contract through the ID app. So we can help you with this, we will send you a Private Message. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

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Hi @flaxxman 

We are sorry to hear you are unable to cancel your sim contract through the ID app. So we can help you with this, we will send you a Private Message. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

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