Question

Cancel my plan

  • 10 April 2021
  • 1 reply
  • 4 views

I want to cancel my plan but have forgotten my password and no longer have access to the phone to receive the code to reset the password. Can I use a different mobile number to get the security code please?


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1 reply

Userlevel 6
Badge +4

Hi @Raphael 

Our Live Chat | iD Mobile Network Team here is the best place to request a cancellation. I have tested the Live Chat app and can confirm I was able to get through to an advisor. Once you entered your name, mobile number, and reason for the chat, you will be transferred to the iD chatbot, at this point just type in the word ‘Agent’ or ‘Human’ and you will get put through to an advisor who can assist you. 

We’re also contactable via Facebook and Twitter if you use those platforms. If you have trouble using those services then please let us know here and we’ll offer further support.

 

-Mohsin

Why iD Mobile?