Question

cancel order

  • 28 November 2020
  • 1 reply
  • 13 views

I want to cancel  a delivery of a new phone I've tried through the website but I don't have the new mobile number yet to complete the request. I followed a link through MSE for a 124GB and the link took me to a 64GB phone and only realised after I ordered.

 


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1 reply

Userlevel 5
Badge +8

Hi @aocarroll 

 

Have you tried contacting our Live Chat team? 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Let us know how you get on. 

Why iD Mobile?