cancel plan

  • 24 February 2021
  • 4 replies
  • 36 views
B
Rank

PLEASE help me cancel my phone contract

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4 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Bellaboo78 

We can certainly help you with this. Have you tried to cancel your plan through the iD app/account? Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'

Alternatively, you can also contact our Live Chat | iD Mobile Network team who will be able to help you with this. 

Feel free to message us if you are still having issues.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Hi yes both but neither were helpful. The app doesn’t show any instructions when you go to cancel and the live chat just tells me to go to the app!  Please help 

B
Rank

The plan is due to end on 22nd March and I just want to pay what is owed up until then. My daughter has taken her own contract out with you so this one is no longer needed

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Bellaboo78 

We will send you a Private Message to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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