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Cancel plan but forgotten password.

  • 13 January 2021
  • 1 reply
  • 57 views
Ian Cornwall
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My 24 month plan ends on 02 Feb 2021. I’ve received an email which confirms this and offers me options. I want to cancel my plan. I’ve forgotten my password to cancel through my on-line account so I’ve been sent a code to re-set my password. My handset however is in my student digs in Birmingham which is in lockdown, How can I inform ID mobile I intend to cancel without access to my phone?

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Best answer by Will 13 January 2021, 14:45

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Will
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Userlevel 6
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Hi @Ian Cornwall,

 

We’ll drop you a private message now to assist you with your cancellation.

 

Will

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