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Cancel port request

  • 17 October 2020
  • 2 replies
  • 104 views
M
Rank

Hi,

I entered the wrong ID mobile number I submitted the details online the port request online, I need to cancel this port request please help

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Best answer by Kevin 20 October 2020, 21:41

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2 replies

M
Rank

HI, 

I entered one digit wrong I was submit the details online to port my old number to ID mobile.

I enter the  wrong ID mobile mobile, Please can you help.

Kevin
Rank
Userlevel 4
Badge +10

Hi there @MR_SS 

If you’ve entered 1 digit incorrectly then it’s very likely that the PAC will simply fail, given that the number and the PAC (code) won’t be a match.

You should be able to register your iD Mobile account online (using the iD Mobile we gave you with the SIM) and then you can re-submit the PAC (code) correctly and your old number using the iD website or our iD Mobile App.

If you need further help though, we’ve sent you a Private Message on here if you require us to look at your account.

Simply click on your profile icon in the top right, then go to your private messages.

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