Question

Cancel SIM only contract in cooling off period

  • 3 September 2020
  • 7 replies
  • 73 views
Holly545
Rank
Userlevel 1

I would like to cancel my sim only monthly rolling contract which I have not yet used and I am within my 14 days cooling off period however I can’t get on your online chat to speak to anyone

7 replies

Mohsin
Rank
Userlevel 6
Badge +4

HI @Moisy 

We will send you a Private Message now to help with this. To view the message sent, simply click on your Profile on the top right and select Private Messages. 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M

I have tried doing that several times. I follow instructions. it does not work. I have tried logging in to my account but my password is incorrect even though I use my finger print. It then says it will send new one to mobile phone but the Mobile number you have is WRONG. because my old phone company who I am staying with never gave you a Pac. I decided not to leave them and cancel with you 1 hour after giving you my bank account details. So I am not really with you so I technically have nothing to leave except you still have all my bank account details and I have just received a bill. I CANT LEAVE YOU BECAUSE YOU DO NOT RECOGNISE THAT I AM WITH YOU. please do not direct me to the Live chat bot again. 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Moisy 

Did you try speaking with our Live Chat | iD Mobile Network team? This would be the quickest way to cancel your new sim only contract.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M

I do not use those platforms. I wish to cancel. SUPPORT ME. I have just received an email saying sim is on its way. I do not want it.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Moisy 

Our Live Chat | iD Mobile Network Team here is the best place to request a cancellation. We’re also contactable via Facebook and Twitter if you use those platforms.

If you have trouble using those services then please let us know here and we’ll offer further support.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M

I would like to cancel my monthly Sim only contract, which I purchased this morning therefore within the cooling off period

Will
Rank
Userlevel 6
Badge +8

Hi @Holly545,

 

We’ll drop you a Private Message now to get that cancelled for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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