Question

cancellation and refund help.

  • 13 September 2021
  • 2 replies
  • 36 views

Hi Took out a sim only contract late 2017 early 2018 but then cancelled.Whilst checking bank statements I noticed I have been charged £5 a month for the sim. Problem is I don’t have the number for the SIM card.Can you help, thanks


2 replies

Userlevel 4
Badge +7

Hi @Chadders5 ,

You advised that you cancelled this?

What cancellation method did you use?

 

Kash

Userlevel 4
Badge +7

@Chadders5,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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