cant log in to account

  • 10 June 2021
  • 2 replies

I have forgotten my password and cant login to my account because it sends a verification code to my phone but I have lost my phone .

2 replies

Userlevel 6
Badge +2

If your phone has been lost or stolen then call ID Mobile on 0333 003 7777 and get it blocked.

Userlevel 6
Badge +8

Hi @Sabreen,


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.