Question

CHANGE NEW PHONE FOR ANOTHER SUITABLE ONE.

B
Rank
Userlevel 1

I purchased an upgrade 7 days ago but phone is to complicated. I have 7 more days  to change phones or I will be out of date. Cand someone help.

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6 replies

Siân
Rank
Userlevel 3
Badge +1

Oh dear, thats no good Brian!

You may be best popping into a Carphone Warehouse store if you can? They can help you exchange and find a phone that is more suitable.

You can find out more here - https://www.idmobile.co.uk/help-and-advice/returns-cancellations

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Hi, I was speaking to Ryan of ID support yesterday and he asked me for my full name, full address inc post code and date of birth and ID phone number. He was going to arrange the return of the upgrade. and send another phone.Can you check the files to see how far he had prgresses. Brian

B
Rank
Userlevel 1

Sorry the above last line should read how far he had progressed.

Siân
Rank
Userlevel 3
Badge +1

Ah OK no worries, we will be in touch with you via message soon then.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

I wanted Samsung A12 in color Blue. Thanks

Mohammed
Rank
Userlevel 7
Badge +10

Hello @brianbarrs1,

You can reply to us via our PM and we’ll pick this up there.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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