Solved

Change to sim only

  • 14 December 2020
  • 11 replies
  • 409 views
M
Rank

Hi,

I have a derect debit for my sons phone we bought from car phone warehouse with id mobile. His 2 years contract was up in August, and we are still paying the direct debit. He’s happy with the phone so how do we cancel the debit, start id sim only and keep his number?

Thanks Mark

icon

Best answer by Mohsin 21 December 2020, 15:22

View original
This topic has been closed for comments

11 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @markfletcher 

You will need to log in online through your iD app and change to a SIM-only plan. This would be the quickest and easiest way to do this on your end.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi

Iv wanting to do the same, to change from contract to simonly plan but iv got not option to change. Dose my contract have to be over? im contract ends in march

Ryan
Rank
Userlevel 6
Badge +10

Hi @andyg26,

I would expect the option to move to a SIM-only plan to appear when you are closer to the end of your contract.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
A
Rank

Hi 

Iv just had a email saying my contract ends on the 2 March but there's no option for changing to sim only. 

Will
Rank
Userlevel 6
Badge +8

Hi @andyg26,

 

You can upgrade early to a handset before that date. Once that date occurs, SIM only deals will be available to you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

So on the 2nd I will have to cancel my contract and move over to sim only 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @andyg26,

You don’t need to cancel as this will end the contract.

You should see SIM only options in the last week or so in some cases, others it’s on the 2nd onwards.

Once you’re eligible, log into the iD app/account

Click My Account

Click Upgrade now

Select SIM only

Then complete the order via your account.

 

This will send a new SIM out that will just replace your old and the plan will automatically update in the app to show the new SIM only plan.

You’d keep your same number, payment date, logins etc.

 

If you order a new contract, you’d get a new number, new credit check, new DD setup etc and you can’t transfer the number.

The upgrade needs to be done via your account.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi Mohammed

My contract ends tomorrow (2nd) and i still cant see a “sim only” offer?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @andyg26,

In some cases it can be after the contract has ended to.

If you don’t see the option showing tomorrow, please let us know here and we’ll see if we can help.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi

I've had a look this morning and still no joy, plus the website is down.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @andyg26,

There was an issue with the app/account last night but this should have been resolved by now.

Not to worry, I’ll send you a PM so we can look into this further.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?