Question

Changing my plan after my contract has ended

  • 24 June 2021
  • 1 reply
  • 221 views
Rmartin1993
Rank

Hi there, 

My contract ended yesterday 23rd June 2021. I do not want to upgrade and enter a new contract, I just want to change my plan to a lower amount with more data. As my contract has ended I should be able to do this. 

With the change my plan option - am I entering into a new contract? Or does my existing contract end and this new plan continues at the lower amount? What’s the difference between this and sim only upgrade? I don’t seem to have that option?

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Rmartin1993 

When doing a plan change through your iD app/account, your existing contract will end and the new plan continues at the chosen tariff/price for 12 months. Your number will also remain the same. 

-Mohsin

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