Question

chargeback

  • 4 April 2021
  • 2 replies
  • 16 views

Hello,

 

i recently bought a contract phone & sim from you. Paid some amount for the upfront fee. 
today was meant to be my first direct debit. 
Then I get a text saying I have a chargeback. 
 

i never requested this from my bank. 
 

can anyone shed a light on this?

 

please see attachment

for the actual message. 


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2 replies

Userlevel 6
Badge +4

Hi @aggy 

We are sorry to hear this. Have you had a chargeback come through? When you click on the link on the text, does it ask you to enter your details? If so, please do not proceed with this as this will most likely be a scam text.

-Mohsin

Userlevel 6
Badge +4

Hi @aggy 

We will send you a Private message now so we can look into this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

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