Question

Charged for SIM not received

  • 12 March 2019
  • 1 reply
  • 92 views
yw12014
id mobile was robbing me for tens of pounds since I put an order online but not receiving a sim card few months ago. I asked for a refund but got denied. I ask to close my account though I didn't know I have one. They still charge me for another month. The fact is I even didn't get the sim card. Its completely no service at all for the money I paid. Moreover it just pissed me off and make me so annoyed of what they did. Anyone has the same problem as mine?

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @yw12014,

I'm sorry to hear about the issues that you have experienced with not receiving your SIM card and we would like to check this out.

It may be that the SIM was lost on the way to you, but we would need to look further into this to see what has happened.

If you could send us an email with your community username along with the order details we can check this out for you.

Thanks,

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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