Question

charged twice

  • 20 July 2022
  • 1 reply
  • 20 views
J
Rank

Hi,

I have been charged in July’s Bill for the period 26/06 to 17/08. Which has meant my monthly direct debit is now nearly double what it should be.

i am then being charged for this months bill for the period 18/07 to 17/08, meaning I have been double charged for this period.

please can someone help correct this?

Thanks.

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1 reply

andewhite
Rank
Userlevel 8
Badge +9

Hey @JacobTur145, you’ll need an iD agent to look at your iD account to get this sorted.

The quickest way of doing this is via the online chat at https://idmobile.co.uk/live-chat.

The iD customer service team work until 8pm weekdays. 

To avoid the chat-bot, type “talk to a person” after connecting - anyway, good luck.

 

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