Question

Chat service

  • 9 June 2020
  • 6 replies
  • 407 views
Andy59
Rank
Userlevel 1

Why should we use Chat as the agents cannot answer any of the questions I have asked?

6 replies

P
Rank
Userlevel 4
Badge +2

Hi @Andy59 

Welcome to iD Community.

Apologies that you have not received a satisfactory response from out chat team, 

Please let me know what your query is and ill be more than happy to help.

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Andy59
Rank
Userlevel 1

Can my account be upgraded to2MB data per month for the same price of £6 ,permonth

P
Rank
Userlevel 4
Badge +2

Hi @Andy59 

Does this deal show up , when you choose to do an upgrade?

Let us know.

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Andy59
Rank
Userlevel 1

yes and have activated it. ty

Felixmar2002
Rank

I cannot even get into the chat. The link doesn’t work.  What kind of joke is this?  Pathetic customer service.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Felixmar2002,

Sorry to hear that.

We’ve not got any reported downtime with the Live chat so it should be working.

Sometimes browsers can block this if you have ad-blockers enabled.

 

Is there anything you needed help with?

We do have several other methods of contact, including here and our Social Media Pages.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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