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What is iD Mobile's contact number?

  • 16 September 2020
  • 47 replies
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bevstead
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is there a customer service contact number for ID

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Best answer by Will 18 September 2020, 20:24

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47 replies

andewhite
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I have unlimited calls, and texts too; I very rarely browse using mobile data. Suddenly I have text saying I have used 100% of this month’s Bill Cap, what is that? Please urgently provide phone number for your customer service. 

There is no telephone support at iD Mobile - support is 100% online, or via the automated phone service on 7777 (from your iD phone).

The iD customer service agents provide assistance via online web chat at https://idmobile.co.uk/live-chat.

The agents normally work 9am - 8pm weekdays.

andewhite
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Hi @andewhite 

 

Thanks for the help here, it’s worth noting that the email address mentioned is not a customer service/support channel.

 

Tom

Okay thanks @Tom.
FYI, the email address came from a live chat agent, when asked how to email iD support.

P
Rank
Userlevel 1

Is there any way to contact id in person

Rory
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Userlevel 5
Badge +6

Hi @Phil j, we currently only support one line per account, I’m afraid.

Regarding the billing issue, you can either register the new line for a new account and manage it that way, or speak to the Facebook, Twitter or Live Chat teams for assistance.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
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Userlevel 7
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Hey @COLIN JOHNSON,

You can simply text the words PAC to the number 65075 from the iD SIM card.

A PAC code will then be texted to you and you can give that to the new network provider who will port your number out.

 

As well as that, you can even log into the iD app/account.

Click My Account  then End my plan and when asked if you want to keep your number, just select Yes.

 

Let us know how you get on and sorry to hear you’re thinking of leaving.

If there’s anything we can do to help, please let us know.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Toffee1963
Rank

I've only joined you in the last week, my wife and son have also joined you in the last week. 

Why is your customer services sending me emails saying that my wife has left you and can she give you feedback to win a £200 Curry's voucher?

You keep sending me emails that are not relevant to me and if you persist sending them I will find another provider and transfer all 3 accounts because you are not providing me with any information that's useful. 

I pay for all 3 accounts and I've already setup the direct debit for all 3 accounts. 

You need to check your records and check your facts?

Angela Yates
Rank

7777 customer service number 

Andy Gibbons
Rank

When I try to contact ID on Live Chat it says the URL is rejected. There is no contact phone number. How the hell to I get help???

Andy Gibbons
Rank

Is there any way to get a phone number to talk to a real person without having to type????

 

WelshPaul
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Userlevel 8
Badge +6

There is no telephone support with iD Mobile. Sign out of the community forum before trying to access live chat and the error should go away.

Komal Shell
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Hi can someone help me I can’t get in touch with ID mobile 

Kash
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Userlevel 7
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@anzelika,

I can see that we have responded to your other post.

If you still require assistance, please get back to us there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
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Userlevel 7
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Hi @Toffee1963,

We can certainly check this out.

Are you able to send us a screenshot of the emails that you are receiving?

You can crop out any personal information you want to hide.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Toffee1963
Rank

I'm not interested in your suggestions and I've deleted them. 

DON'T REPLY TO THIS MESSAGE?

P A C
Rank

 help. i am trying to contact someone.   I have a new sim card  but did not get a Mobile number.   I have a PAC code form my old provider but cant transfer over.  if I cant get this sorted i will cancel my direct debit. Thank you. 

andewhite
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Userlevel 8
Badge +9

 help. i am trying to contact someone.   I have a new sim card  but did not get a Mobile number.   I have a PAC code form my old provider but cant transfer over.  if I cant get this sorted i will cancel my direct debit. Thank you. 

Hey @P A C,

The three ways to communicate with iD Mobile are:

  1. Use the online chat service at https://idmobile.co.uk/live-chat - the iD agents work through until 8pm on weekdays (6pm at weekends).
  2. Send them a private message on facebook (using Messenger).
  3. Send them a DM (direct message) on Twitter.

Messages sent out-of-hours on facebook or Twitter are handled when the iD social media team next start work.

Hope you get your mobile number soon, and use your PAC.
🤞

 

Mohammed
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Userlevel 7
Badge +10

Hey @Angela Yates,

Do you need any help at all?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I have been trying to contact you for two day’s now. I have paid my mobile phone bill twice now and I am still getting a message saying I cannot make any calls until I pay my bill. This is really urgent as I have to contact someone. My mobile number is [REDACTED]. Do you have a telephone number I can Call?

andewhite
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Userlevel 8
Badge +9

I have been trying to contact you for two day’s now. I have paid my mobile phone bill twice now and I am still getting a message saying I cannot make any calls until I pay my bill. This is really urgent as I have to contact someone. My mobile number is 074826 81696. Do you have a telephone number I can Call?

iD Mobile don’t have a telephone number for customer service @Julia Mullan. 

Try live chat, Facebook Messenger, or X (Twitter) DM to privately message iD support for assistance with your iD account - the agents work until 8pm on weekdays. 
🤞

Tom
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Userlevel 7
Badge +4

Hi @Andy Gibbons 

 

As mentioned above we don’t have a customer services phone number, however we can help here if you would like.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Can you send me the private message iD support address. I have tried live chat and it says it may take a few seconds to open up I waited for minutes but it did not open up. I have now checked my balance and it is showing every payment I make is going to a minus amount. I really need to speak to someone now.

 

andewhite
Rank
Userlevel 8
Badge +9

 

Can you send me the private message iD support address. I have tried live chat and it says it may take a few seconds to open up I waited for minutes but it did not open up. I have now checked my balance and it is showing every payment I make is going to a minus amount. I really need to speak to someone now.

 

Popup blockers can stop the live chat from working @Julia Mullan. 
If you can’t use live chat, login to Facebook or X (Twitter), then use Facebook Messenger or send an X (Twitter) DM, to iD support. 
🤞

J
Rank

Can I get a response please

 

J
Rank

I need the iD support e mail address

andewhite
Rank
Userlevel 8
Badge +9

Can I get a response please

 

Unfortunately, this forum isn’t for real time live chat @Julia Mullan - iD staff normally read user posts once a day, though sometimes not this often.  

 

I need the iD support e mail address

It’s not obvious that iD Mobile have an email address for customer support - the sitemap for the web site doesn’t have a link for this, nor does the iD Mobile “Contact Us” page. 

One iD email address appears to be documents@idmobile.co.uk - though doesn’t sound promising for getting iD account support. 
🤞

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