Very frustrated ‘customer’ here. July 2018, My wife wanted a new iPhone SE through car phone warehouse and was declined for a £15 a month tariff with no explanation as staff are not informed of the reason. We have an excellent credit rating and there should be no reason to be declined. So I tried my luck to register the phone in my name and bingo! No problem. New phone. Happy wife.
2 months later, my phone was due an upgrade and I thought i would go for the same phone and tariff as my wife’s as we were happy with the phone,service and deal. I was declined even though I am a existing customer with again no bad credit history, good salary, mortgage no credit card debts etc, confused and annoyed I was told to come back and try again in 30 days after this application had expired.
So today I tried again and guess what , I was declined again!! Again no reason given, I have no financial issues whatsoever and stress I am a existing customer with my wife’s new phone with an option for a second line according to the cpw man.
Even more annoyed I asked for the ID customer service number to complain as the member of CPW agreed I had a strong case. So I rang the 7777 number.......many options but not one for actually speaking a customer service rep no matter which option you choose.
can anyone help me further either with a response from ID who can look into my contract application or at least a number where you can speak to a human not a automated service.
i only want to buy your phone ! I don’t understand why I was declined.
Dave
Best answer by Michelle
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