Question

Coronavirus over 70s free unlimited minutes

  • 26 March 2020
  • 2 replies
  • 115 views

Userlevel 1

Hi,

Are there any plans to include the most vulnerable in your offer of “Free unlimited minutes for over-70s “?

 

I have Cystic Fibrosis and am therefore in the highest risk category. Even more at risk than a normal over 70 year old with no underlying health conditions. I have even greater stringent controls on my self isolation rules. 

 

It would help a lot if you include those of us in this category who are self isolating on medical grounds, not because we are over 70.

 

Thanks


2 replies

Userlevel 1

I received an email saying Mohammed replied. I can’t see it.

Userlevel 5
Badge +6

Hi @Rick8511 

Obviously it’s harder for us to know these things about any customers as it’s not something we’d generally ever need to know about a person when signing up for an iD Mobile service.

If you could reach out to either through our Social Media Teams or by emailing:

CommunitySupport@iDMobile.co.uk, we’ll do our best to help you further with this.

 

Thanks

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