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Correction of Account phone number

  • 20 July 2022
  • 2 replies
  • 171 views

Userlevel 1

Id have the wrong phone number on my Account details - it’s the original one they gave me before porting my old one over to them.

Can’t find where to correct this

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Best answer by andewhite 20 July 2022, 16:09

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Userlevel 8
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I think you’ll find only iD Mobile can change this.

If you’re concerned about number shown in your iD My Account online, I’d recommend getting in-touch using the online chat service, at https://idmobile.co.uk/live-chat - ask the iD agent to update the information.

The iD customer service agents work until 8pm weekdays. 

To avoid the chat-bot, type “talk to a person” after connecting - anyway, good luck.

Userlevel 1

Thanks 

I did think I would have to somehow get in touch with iD Mobile themselves. Now I know how to

Why iD Mobile?