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Customer service

  • 14 September 2020
  • 5 replies
  • 1205 views
Y
Rank

Is it possble to get help from a real person at customer service.

 

I have tried for three days and no luck.

 

 

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Best answer by Ryan 16 September 2020, 20:39

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5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Yellowstar7,

We have replied to your other posts this evening however we will arrange for our Support Team to PM you now to offer further assistance.

Ryan

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beyondreality
Rank

i am a pensioner i would like to talk rather than type like i used to do i want know when my contract ends

Ryan
Rank
Userlevel 6
Badge +10

Hi @Yellowstar7,

Our phonelines offer an automated account service to guide you through certain aspects of your account but for further help, we have an online Live Chat service which can help in real time with your iD Mobile account. You can contact us here.

Alternatively, please let us know here with what we can help you with.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Y
Rank

Dear Ryan

 

Thank you 

I'm not receiving the reset code to enter my account.

I'm coming to the end of my contract but I need to discuss the idea of continuing with ID e.g what deals you have, costs etc.

 

 

Will
Rank
Userlevel 6
Badge +8

Hi @beyondreality,

 

If you have the iD Mobile App downloaded, you can check on there as to when your plan is coming to an end.

 

If you still require further assistance though, please let us know.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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