I bet no one even wins the bloody phone lol.
Just want yo know what issues others are having then they will maybe sort themselves out.
Best answer by Mohammed
We can't access your account from this platform which is why we've asked you to contact us on Social Media.
By this we mean if you could send us either a Private Message on Facebook or a Direct Message on Twitter so we can take some details from you and investigate.
If you've already raised this to the Ombudsman who have taken on your complaint, then our team that deal with Ombudsman complaints will investigate this and liaise with the Ombudsman to resolve your complaint.
We can only but apologise for the failed callbacks and the service you've advised of above and we hope one way or another we can reach a resolution.