Why should I be surprised. I am trying to cancel my contract online, and I keep getting message Something went wrong!
Someone, anyone or maybe even Customer Services - please tell me what the trick is. Thanks.
Why should I be surprised. I am trying to cancel my contract online, and I keep getting message Something went wrong!
Someone, anyone or maybe even Customer Services - please tell me what the trick is. Thanks.
There’s a cancellation option in the automated phone service on 7777 (from an iD phone).
Listen out for something like - I’m thinking of leaving.
Hi all.
7777 didn’t work but I was directed to another number.
Phone number for cancellations at time of writing this message is: 0800 049 0250
Then provide number to be cancelled, and choose options. 2 and 3 if simply want to cancel contract.
Very long winded but it did work eventually.
By the way Rory, I’m a luddite and don’t use Social Media, and the chat wasn’t working either when I tried it. Thanks though for taking time to offer support.
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.