Question

Death of Account Holder


I’m receiving Final Demand notices at my mother’s address - she recently passed away.

I can’t find a way to communicate this to you - as I don’t know my mother’s customer services pin number and your telephone services just cuts me off.

 


2 replies

Userlevel 6
Badge +2

Sorry to hear about that your mother has passed away. 😔

 

Have you tried speaking with an ID Mobile agent?

https://www.idmobile.co.uk/live-chat

 

To get past the automated BOT, type “Agent” and select “Customer Services”.

 

Or, sit tight and i’m sure one of the ID Mobile community staff will be along shortly to help. 👍

Userlevel 6
Badge +4

Hi @Margaret Price 

We are very sorry for your loss. We will send you a Private Message now to help with this. To view the message sent, simply click on your profile icon and select Private Messages.

-Mohsin

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