Question

Direct Debit Payment

  • 30 March 2021
  • 1 reply
  • 19 views
C

Hi,

I have taken out a new phone contact with you in my name but it is for my daughter who will be using/paying the contract. I received the direct debit letter through the post saying all is set up fine but the payment has not been taken, it stated it would be taken on the 28th March but it still hasn’t gone out of my daughter’s account. I am wanting to check there are no issues and that that payment will be taken. My concern is that the ID mobile account is in my name but my daughter is using her back account to make the direct debit payment.

Thanks

This topic has been closed for comments

1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @cookiej8138 

We would advise checking with your bank to see if iD Mobile had attempted to take the payment. Please can you also check your notifications to make sure we haven't sent you a text regarding the direct debit payment failure. 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?