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don't have my number or sim and want to register to see the status of my account

  • 19 February 2021
  • 5 replies
  • 27 views

I need help with this question

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Best answer by Michelle 21 February 2021, 15:27

Hi @sloxam 

 

We can locate your account by asking you some security questions. 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

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5 replies

Userlevel 4
Badge +8

HI @sloxam 

 

In order to register you will need your SIM card.

Have you lost your SIM card or are you waiting for a delivery?

 

Michelle 

iD Mobile 

I don’t have my sim. Can my details be found using my name and address that I bought the phone with?

Userlevel 4
Badge +8

Hi @sloxam 

 

We can locate your account by asking you some security questions. 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

Hi - I’m in the same position, I’ve lost my sim and don’t know my number but I’ve got to pay an outstanding bill and cancel

Userlevel 6
Badge +8

Hi @AnnT777,

 

We’ll drop you a Private Message now to help you locate your details.

 

Will

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