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don't have my number or sim and want to register to see the status of my account

  • 19 February 2021
  • 7 replies
  • 115 views

I need help with this question

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Best answer by Michelle 21 February 2021, 15:27

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7 replies

Userlevel 5
Badge +8

HI @sloxam 

 

In order to register you will need your SIM card.

Have you lost your SIM card or are you waiting for a delivery?

 

Michelle 

iD Mobile 

I don’t have my sim. Can my details be found using my name and address that I bought the phone with?

Userlevel 5
Badge +8

Hi @sloxam 

 

We can locate your account by asking you some security questions. 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

Hi - I’m in the same position, I’ve lost my sim and don’t know my number but I’ve got to pay an outstanding bill and cancel

Userlevel 6
Badge +8

Hi @AnnT777,

 

We’ll drop you a Private Message now to help you locate your details.

 

Will

I set up this account for my partner to get a new phone but don’t have the sim as he uses a different one. I now want to cancel the account. Cancelled the direct debit as I’d forgotten this is what we did and didn’t recognise it. Now have an outstanding bill to pay and want to cancel but no way to contact you without the sim/mobile number. I know my account number from the letter I have received asking for money. Happy to pay but can’t. 

Userlevel 6
Badge +8

Hi @Lindsayejh,

 

We’ll drop you a Private Message now to locate your old number for you and process a disconnection.

 

Will

Why iD Mobile?