Question

emergency calls only


i added extra data this afternoon and my phone is emergency calls only since?


8 replies

Userlevel 3
Badge +2

Hi @benlynch2016 

Welcome to the iD Community.

I’m sorry to see this post was not responded to.

Can you please confirm if you’re still facing the same issue?

Thanks,

Pearl

yes, no change to the problem.

Ben 

Hi Pearl,

My phone continues to say “not connected to network” a neighbour who uses id has no issues.

i upgraded my account in February, so it is a brand new phone and sim.

There is no debt on the account, and the account was updated yesterday to unlimited calls and texts and 5g of data.

i have tried multiple ways of fixing the fault apart from factory reset.

Regards.

Ben.

Userlevel 3
Badge +2

Hi @benlynch2016 

I’ve sent you a direct message with further information.

Pearl

Hi pearl, 

How have you messaged me? 

I cannot receive text messages. 

Ben.

Userlevel 3
Badge +2

Hi @benlynch2016 

No, its not a text message, this message should go into your inbox.

Thanks, 

Pearl

Nothing received pearl. 

Userlevel 3
Badge +2

Hi @benlynch2016 

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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