Failed credit check?

Hello @Saturn,

When you sign up for a Pay Monthly plan, we’ll run a credit check, so we will ask you some questions.

This will include information from your credit application and about your financial situation and financial history. Credit reference agencies will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

There is some information I can provide you regarding getting multiple connections.

• An initial number of connections will be offered to you at the time of your application this can be 1 or 2.
• Following the Initial connection(s), You can apply for further units (one per time). This can follow the payment of 3 bills. This is usually after 75-days of your initial connection.
• Payment must have been successfully applied to your account by direct debit - 3 bills payments will be required if the value and/or the number of units taken at the time of the initial connection are considered high value tariff £30+
• The account must be Up to date with all connections and must all have active direct debits.

Sometimes, the data we find on a credit check doesn’t meet our criteria. Although that means we can’t give you a Pay Monthly plan, you can still join us on Pay As You Go.

In the above instance, your order would have been cancelled before a credit check was ran.

Mohammed