Question

First or last name longer than 14 characters preventing upgrade

  • 18 August 2022
  • 3 replies
  • 52 views

Issue in upgrading, First or Last Name is longer than 14 characters. Not possible to amend name on “My Account Online”.


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3 replies

Issue in upgrading, First or Last Name is longer than 14 characters. Not possible to amend name on “My Account Online”.

 

 

 

Userlevel 7
Badge +10

Hello Fabio,

Changes to a name can only be made via us directly.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Mohammed

Userlevel 7
Badge +10

Issue in upgrading, First or Last Name is longer than 14 characters. Not possible to amend name on “My Account Online”.

 

 

 


EDIT: I’ve merged your posts together as they both relate to the same issue.

 

Why iD Mobile?