Hi there,
I setup an account for my son (10 years) last September, however, because he is only 10years the system did not accept his date of birth as legal, thus I setup a different one.
The problem now is that I forgot what was the password and date of birth used. I would like to change my sons plan (planning to get him a mobile phone for Christmas) but can’t access his account.
Could you please help me?
All the best
Miguel
Best answer by Mohammed
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+10
Hi
The date of birth should match the person's date of birth whose name is on the contract. Have you given this one a try when trying to reset the password?
Ryan
The problem is that ID mobile does not allow under 18 to hold an account. While I understand this for avoiding having children setting up accounts and not paying, there are easier ways to prevent children fraud that this one.
I setup an account for my son (11 years old) and since I also have an account I wasn't allowed to register the same date of birth. So, given this, I created a new birth date, which I no longer remember. The irony of the story is that I need to access my sons account because I am buying him a new mobile phone for Christmas. But, it seems that ID mobile is not interested in helping out here. Maybe I should just cancel his SIM card account only and look elsewhere.
Miguel
+10
Hello
You should be able to make a second purchase in your name as 1 account holder can have 2 accounts.
In this case, the purchase should have been made in your name and your date of birth.
That said, I’ll send you a PM and we will try to look into this unique one and hopefully can sort it.
Mohammed
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